Lifespan Volunteers Making Connections with Older Adults

By Ginny Ryan

WHAM 13

Rochester, N.Y. — COVID-19 repurcussions are fueling concerns of another public health crisis: the impact of isolation and loneliness among older adults.

It was a concern even before social distancing.

Now, a group of local volunteers with Lifespan – armed with a phone – are working to make a connection.

“They’re sort of like extended family now. It’s been since March 17 was the first day. Now we have 328 volunteers, all different ages, wanting to connect with an older adult,” said Deb Palumbos with Lifespan.

The service, she said, is invaluable because people can’t do anything other than social distancing, she said.

“This brings in a personal aspect. We can still connect with people, with our voices, tell them jokes. Some people like to sing together. Some like to tell jokes,” she said.

Volunteers are screened and matched with a senior.

“Some people just want to hear another voice, someone else’s opinion, someone to chat with,” Palumbos said. “Then, at the other end are some individuals alone and they’re worried they’re going to die unattended and if someone is checking in on them they will feel better knowing how they are or checking on their well-being.”

Some recipients get three calls a day, other three calls a week. It just depends on the need.

“I see there’s a lot of joy, Palumbos said. “We get wonderful stories that come back. Those who receive the call say ‘You’re the only one checking on me. You’re the bright part of my day.'”

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Lifespan has made 200 matches and is looking to make more. Call (585) 851-9388 to learn more.